Welcome to Raavi Ethnics! These Terms and Conditions govern your use of our website (https://raaviethnics.in/) and the purchase of products from us. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree, please do not use our website.
1. Definitions
- “Company,” “we,” “us,” “our” refers to Raavi Ethnics.
- “Website” refers to https://raaviethnics.in/.
- “User,” “you,” “your” refers to any visitor, customer, or individual accessing our website.
- “Products” refer to traditional sarees and related fashion items available for sale.
2. Eligibility
You must be at least 18 years old or have parental consent to use our website and make purchases. By using this website, you confirm that you have the legal capacity to enter into a binding contract.
3. Orders and Payments
3.1 Placing an Order
- Orders can be placed through our website by selecting a product and completing the checkout process.
- You agree to provide accurate and complete information, including billing and shipping details.
3.2 Pricing and Payment
- All prices listed on our website are in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
- We accept payments through secure payment gateways. By providing payment details, you authorize us to charge the total amount.
- If a pricing error occurs, we reserve the right to cancel or modify your order and notify you accordingly.
3.3 Order Confirmation & Cancellation
- Once an order is placed, you will receive an email confirmation.
- We reserve the right to refuse or cancel any order at our discretion (e.g., fraudulent transactions, stock unavailability).
- You may cancel an order within 24 hours of placing it, provided it has not been shipped.
4. Shipping and Delivery
- We process and ship orders within X business days (exact time frame to be specified based on your business).
- Shipping charges, estimated delivery times, and available locations will be displayed at checkout.
- We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
5. Returns, Refunds, and Exchanges
5.1 Eligibility for Returns
- You may request a return within X days of receiving your order.
- Products must be unused, unworn, unwashed, and in original packaging with tags intact.
- Custom or personalized sarees cannot be returned.
5.2 Refunds
- Refunds will be processed once the returned item passes our quality check.
- Refunds will be credited to the original payment method within X business days.
- Shipping fees are non-refundable.
5.3 Exchange Policy
- If you receive a defective or incorrect product, we will provide a replacement or a full refund.
6. Intellectual Property
- All content on our website, including images, logos, text, and graphics, is the intellectual property of Raavi Ethnics and protected by copyright laws.
- You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.
7. User Conduct
By using our website, you agree:
- Not to use the website for any illegal or unauthorized purpose.
- Not to attempt to access restricted areas of the website.
- Not to interfere with website security or functionality.
8. Limitation of Liability
- We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.
- Our maximum liability in any dispute will be limited to the total price paid for the product in question.
9. Third-Party Links
Our website may contain links to third-party websites for additional information. We are not responsible for their content, policies, or transactions.
10. Privacy Policy
Your use of our website is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal data.
11. Force Majeure
We shall not be responsible for any failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, technical failures, or governmental restrictions.
12. Amendments to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the updated “Effective Date.” Continued use of the website after changes constitutes acceptance of the new terms.
13. Governing Law and Dispute Resolution
- These Terms and Conditions are governed by the laws of India.
- Any disputes will be subject to the exclusive jurisdiction of the courts in [Your City, India].
14. Contact Information
If you have any questions regarding these Terms and Conditions, you can contact us at:
📧 Email: raavilogistics@gmail.com
📍 Address: B-101, Mukta Mahek Society, 90 Feet Rd, near A.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.