Effective Date: 07-02-25
Welcome to Raavi Ethnics (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit https://raaviethnics.in/ (“Website”) or interact with us.
By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
1.1 Personal Data You Provide
We collect personal data when you:
- Place an order (Name, billing and shipping address, phone number, email, and payment details).
- Create an account (Username, email, password, and preferences).
- Subscribe to our newsletter (Email address).
- Contact us (Name, email, and any details you provide).
1.2 Automatically Collected Data
When you visit our Website, we automatically collect:
- Device and usage data (IP address, browser type, operating system, referring URLs, and pages visited).
- Cookies and tracking technologies (See Section 7: Cookies).
1.3 Payment Information
We do not store your payment card details. All payments are processed securely by third-party payment providers.
2. How We Use Your Data
We use your personal data for the following purposes:
- Order Processing: To process payments, ship products, and provide customer support.
- Account Management: To create and maintain your account.
- Marketing & Promotions: To send promotional emails (you can opt out anytime).
- Improving Our Services: To analyze website performance and user behavior.
- Legal Compliance: To comply with applicable laws and regulations.
3. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:
- Contractual Necessity: To fulfill your orders and provide customer service.
- Legitimate Interests: For analytics, fraud prevention, and improving our services.
- Legal Obligation: To comply with legal requirements.
- Consent: For marketing and cookies (you can withdraw consent at any time).
4. How We Share Your Data
We do not sell, trade, or rent your personal data. However, we may share it with:
- Service Providers (Payment processors, delivery partners, and analytics tools).
- Legal Authorities (If required by law or to protect our rights).
We ensure that third parties comply with data protection regulations.
5. Data Retention
We retain your personal data only as long as necessary for the purposes mentioned in this policy. After that, we securely delete or anonymize it.
6. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data (“Right to be Forgotten”).
- Restriction: Request limitation of data processing.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data.
To exercise your rights, email us at raavilogistics@gmail.com. We will respond within 30 days.
7. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality.
- Track website traffic and performance.
- Provide personalized experiences.
By using our Website, you consent to cookies. You can manage cookie preferences in your browser settings.
8. Data Security
We take appropriate security measures to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.
9. Third-Party Links
Our Website may contain links to external websites. We are not responsible for their privacy policies. Please review their policies before providing personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our Website with the Effective Date at the top.
11. Contact Us
For any privacy-related concerns or questions, please contact us:
📧 Email: raavilogistics@gmail.com
📍 Address: B-101, Mukta Mahek Society, 90 Feet Rd, near A.